Maintenance service
We guarantee a very high level of safety for security
Services d'Assistance & Maintenance
General Technology - Safety offers you a whole range of maintenance contracts according to your equipment and your needs.
This service contract that provides you with regular maintenance and telephone support 7 days a week anywhere in the world with extensive and fast service coverage to maximize the availability and life of your equipment.
The requests for intervention of our customers are always treated in priority with a better faster turnaround time (24h to 72h maximum) and unequaled by any other service provider on the market.
Our maintenance service is available by phone or email 24 hours a day, 365 days a year.
Our service labs are on hand to provide repair, refurbishment and software upgrade services for your machines.
01
Assistance Technique 24h/7
Disponible 24h/7 - 365/AN
02
Maintenance service
Our response time is 72 hours maximum
03
Extend the life of your equipment
Maintain the reliability of your equipment
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Maximize uptime
Maintain the availability of your machines
We work together with our partners to find the best solutions to your challenges!
Technical Support and Customer Service
Our technical support team and after-sales service ensure that your inspection systems are serviced in the fastest and most efficient way possible.
Our team consists of Technical Support Engineers, Field Service Engineers, Design Engineers and Technical Support Managers.

We also provide expert advice regarding hardware updates, service enhancements and product planning
Field engineers
Our highly trained field service engineers (or with equivalent experience) provide technical support services worldwide.
General Technology deploys its on-site service engineers and technical support team wherever they need them around the world, to ensure that your systems are repaired as quickly as possible. 
Hotline 24/7
Checkup
Preventative maintenance upgrade
All our teams are at your disposal for a regular and fast follow-up
No matter where in the world you are or what you need, we're here to help.
Service contracts
To meet the needs and budgets of our customers, we offer four levels of maintenance contracts:
Essential Service
ANNUAL
We provide our customers with a stock of essential spare parts to minimize the downtime of your equipment.
Service Standard
ANNUAL
We provide our customers with a stock of essential spare parts to minimize the downtime of your equipment.
Service Standard Plus
ANNUAL
We provide our customers with a stock of essential spare parts to minimize the downtime of your equipment.
Service Premium
ANNUAL
We provide our customers with a stock of essential spare parts to minimize the downtime of your equipment.
We can also customize any SLA to meet a customer's specific requirements.
Advantages
Hotline 24h/7
Digital Diagnostics
Preventive maintenance
Tailor-made service plan
Extend the life of your equipment
Maximize uptime
Spare parts
Our complete spare parts solutions are customized to your particular system
We have spare parts depots strategically located around the world to ensure systems are repaired in a timely and cost-effective manner so your team can meet their critical goals.
Our solutions are based on:
- Decades of field experience and data to efficiently manage our spare parts and logistics.
- International delivery services with spare parts depots strategically located around the world.
- Worldwide spare parts depots to ensure maximum parts inventory is available to enable rapid deployment of parts into the regional installed base with minimal downtime for customers.
- Excellent on-time delivery of spare parts - Exceeding customer expectations by consistently delivering parts on time.
Wherever your mission takes you, we are there to accompany you.
